NITRO Help Desk for IT Pricing – Plans for
Microsoft 365 & SharePoint

Standard

Microsoft 365 or SharePoint On-Premises

Robust, cost-effective solution for managing IT Support.

$3588/yr
unlimited users

Only need ticketing? Contact us for pricing.

✓  Multi-channel support

✓  Resolve tickets quickly

✓  KB Management

✓  Measure and track service

✓  Reports & dashboards

✓  Service Level Agreements (SLAs)

✓  Improve incident resolution times

✓  Mobile responsive

✓  Problem Management– identify underlying problems & root causes

✓  Change Management– institute processes to improve and enhance service delivery

✓  NITRO Teams App (Microsoft 365 only)

Advanced

Microsoft 365 & Teams only

Accelerate your support with the latest AI features.

$5988/yr
unlimited users

Everything in Standard plus:

✨  NITRO Copilot for employee self-service

✨  AI-Enhanced Knowledge Base

✨  AI Agents for technician assistance

     ✨  AI-assisted email response

     ✨  Generate solutions for technicians

     ✨  Ticket Summarization

✨  Sentiment Analysis

✨  AI First Responder

     ✨  Auto-reply to requester

     ✨  Auto-categorization

     ✨  Auto-prioritization

     ✨  Auto-routing

 Add’l Applications

Microsoft 365 or SharePoint On-Premises

Seamlessly integrate with NITRO Help Desk.

$2400/yr each
unlimited users

✓  Asset Management– Accurately track hardware and software assets

✓  Project Management– Successfully implement and manage IT projects

✓  Contracts/License Management– Keep accurate track of contracts, licenses, and subscriptions

✓  Purchase Request System– Manage purchase requests and control expenditures

✓  Onboarding System– Create tasks to manage onboarding/offboarding of employees

✓  Service Request– Efficiently organize and fulfill routine service requests

✓  Change & Release Management– Plan and assess changes and deploy approved changes