Updated September 2026 An effective IT help desk does more than close tickets quickly. It gives employees an easy way to get help, gives technicians the information and tools they need to resolve issues, and gives IT leadership measurable insight into support demand and performance. The most effective IT help desk best practices [...]
Crow Canyon Software is excited to announce the launch of NITRO Help Desk 3.5, now powered by an intelligent AI agentic framework that redefines how IT support teams handle requests, automate responses, and deliver faster resolutions. This release marks a pivotal step in Crow Canyon’s mission to bring practical, AI-powered automation [...]
Updated March 2026 Running IT support on a small or mid-sized business network can quickly become overwhelming. Imagine a busy IT team trying to track tickets from email, Teams, and multiple portals — all while keeping SharePoint content organized. Without a centralized system, tickets slip through the cracks, employees get frustrated, and your team [...]
When Jane started her new role as an IT support manager at a mid-sized government agency, she quickly realized the support team was drowning in email chains, spreadsheets, and missed tickets. Morale was low, and users were frustrated. She knew they needed more than just hardworking staff—they didn't have the right tools used in [...]
Every organization relies on a structured purchasing process to operate efficiently, stay within budget, and maintain strong vendor relationships. At the core of this process is the purchase order (PO) request—an essential step that kicks off any formal procurement activity. While often overlooked, the PO request plays a critical role in managing spending and [...]
It wasn’t long ago that Microsoft InfoPath was the go-to tool for creating electronic forms and automating business processes within SharePoint. Organizations of all sizes wanted the InfoPath download and deployed InfoPath as part of their broader SharePoint strategies. Many leveraged its ability to design complex forms without writing code. But fast forward to [...]
When Sarah, an operations manager at a growing manufacturing company, opened her laptop one Monday morning to a frozen screen and an inbox full of questions from employees, she knew she had a problem: her internal IT support system couldn’t keep up. As unresolved tickets piled up and productivity stalled, [...]
In today's modern world, the help desk is a crucial part of keeping operations running smoothly. However, it hasn't always been. Join us as we explore the history of help desk. In the early days of computing, support often came in the form of a handwritten manual, a technician’s phone number taped to the [...]
Updated August 2026 An IT ticket is a recorded request, incident, or technical issue submitted to an IT support team. An IT ticket system is the software used to create, organize, prioritize, assign, track, and resolve those tickets. For example, an employee might submit an IT ticket because they cannot access Microsoft 365, [...]
What Is Microsoft InfoPath 2013? Microsoft released InfoPath 2013 as part of the Office 2013 suite to help users create electronic forms that integrated with SharePoint and other Microsoft tools. It allowed business users to build custom forms without writing code, using a drag-and-drop interface to collect and manage data efficiently. For a time, [...]
Crow Canyon Software is passionate about delivering products that make your job easier.
Our business programs automate routine tasks so you can focus on more fulfilling and important work.
Choose the best solutions for your organization from our modular set of applications that run on Microsoft 365, Teams, SharePoint, and Copilots.
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